Frequently Asked Questions

Quick answers for organizers, sellers, and supporters. Can't find what you need? Email Info@cookie.fund or call 840-217-4998.

For organizers

How much does my team keep?

Your fundraiser keeps 60% of every cookie sale. Shipping and tax are charged separately and never come out of your share. Direct donations count toward your total as well.

Do we have to handle inventory or deliveries?

No. Supporters order online and we ship straight to them, or they can pick up locally if your fundraiser offers it. Sellers never touch product, cash, or checks.

How long does a fundraiser run?

You pick the end date. Most teams run about 14 days, which is long enough to reach friends and family twice without losing momentum.

Who can run a Cookie.Fund fundraiser?

Schools, sports teams, marching bands, dance studios, scout troops, church groups, booster clubs, and nonprofits. If you have a team and a goal, you can start a fundraiser. The organizer who sets up the fundraiser must be 18 or older.

How do we get paid?

Payouts go through Stripe Connect. Your organizer connects a bank account once and requests a payout when the fundraiser ends. Payouts are sent within 3 business days after the fundraiser ends. Every sale is tracked on a ledger you can review.

How do I get started, and how long does approval take?

Click Start a Fundraiser, create your account, and submit your application. It takes about 2 minutes. Within 24 hours we'll email you to let you know when we can take on your fundraiser and where you are in line behind other waiting fundraisers. Your fundraiser and its 6-digit fundraiser code go live as soon as it's approved.

For sellers

Who can be a seller?

Anyone 14 or older who's invited by their fundraiser's organizer. Only an adult (18+) organizer can set up a fundraiser. Sellers under 18 should have a parent's or guardian's okay to take part.

How do I join my team?

Your organizer sets you up as a participant and sends you your own participant code or link. It opens your personal seller page under the team's fundraiser. There's nothing to sign up for, and it works from any phone.

What's the difference between the fundraiser code and my participant code?

The 6-digit fundraiser code opens the team's main fundraiser page, where supporters can shop or donate to the team overall. Your participant code or link is just for you: sales made through it are credited to you, so your team can see who's raised the most on the leaderboard.

How do supporters buy from me?

Share your participant link or code. Every order placed through it is credited to you and counts toward the team's total.

For supporters

Can I buy cookies without a fundraiser code?

Cookies are sold only through fundraisers. Use the link a seller shared with you, or enter the team's 6-digit fundraiser code on the home page.

Where do the cookies come from?

Our cookies are made by Fontana Cookies (FontanaCookies.com) and individually wrapped so they arrive fresh.

What sizes can I order?

Chocolate Chip comes in 3, 6, 12, and 24 packs ($15, $27, $51, and $90). The bigger the pack, the more you save.

How do I pay?

By card at checkout. Payments for cookies and donations are processed securely by Stripe.

How are cookies delivered, and how much is shipping?

Choose shipping or local pickup (if the fundraiser offers it) at checkout. We currently ship only within California. If you're outside California, you can choose local pickup when the fundraiser offers it, or simply donate. Shipping rates are calculated live from your address, and you'll see and choose your shipping option before you pay. For pickup orders, we email you the pickup location and times with your order confirmation.

Can I just donate?

Yes. Use "Just Want To Donate?" on the fundraiser's page, or add an optional donation ($1 to $10,000) at checkout. Donations count toward the team's total and are non-refundable.

Can I cancel my order?

Yes, if you email Info@cookie.fund within 24 hours of placing it and it hasn't shipped yet. Donations are non-refundable.

What if my order arrives damaged or wrong?

Email Info@cookie.fund within 3 days of delivery or pickup with a photo and a description of the problem. Our team will review it and work out the best way to make it right. See Shipping & Returns.

Do the cookies contain allergens?

Ingredients and allergens can vary from cookie to cookie, and Fontana Cookies says it can't guarantee any cookie is free from allergens or cross-contact. Don't assume any cookie is allergen-free. Check Fontana's ingredients & allergen information and, if you have a food allergy, contact us before ordering.