Shipping & Returns

Our cookies are individually wrapped and shipped fresh. Because they're food, we can't accept returns, but if something goes wrong we'll work with you to make it right.

Last updated: October 30, 2026

Shipping

  • Where we ship: We currently ship only to addresses within California. We'll update this page if that changes. If you're outside California, you can choose local pickup when the fundraiser offers it.
  • Cost and options: Shipping rates are calculated live at checkout based on your delivery address. You'll see the available shipping options and prices, and choose one before you pay. Shipping and tax are charged to the buyer separately and never come out of the team's 60% share.
  • Ship days: Checkout shows the available ship days. If no ship days are open, you can choose pickup (when offered) or check back soon.
  • Tracking: We email you tracking information when your order ships, and a confirmation when it's delivered.
  • Address accuracy: Please double-check your address. We can't be responsible for orders delayed or lost because of an incorrect address entered at checkout. If you spot a mistake, email Info@cookie.fund right away.
  • Weather: We may hold shipments during extreme heat to protect freshness and ship on the next safe day.

Local pickup

Some fundraisers offer local pickup. If you choose pickup, we'll email you the pickup location and times with your order confirmation. If you can't make the pickup window, email Info@cookie.fund as soon as you can and we'll work with you and the fundraiser on another option.

Damaged items or wrong orders

If your cookies arrive damaged or your order is wrong:

  1. Email Info@cookie.fund within 3 days of delivery (or pickup).
  2. Include your order number, a photo of the cookies and packaging, and a short description of the problem.
  3. Our staff will review your case and decide how best to make it right, for example a replacement, a credit, or a refund, depending on the situation.

Reports received after 3 days, or without a photo, may not be eligible.

Package never arrived? If tracking shows your package as lost, or it never arrives, email Info@cookie.fund and we'll work with the carrier to track it down or make it right.

Returns

Because cookies are food, we can't accept returns for food-safety reasons.

Cancellations

You can cancel an order if you request it within 24 hours of placing it and the order hasn't shipped yet. To cancel, email Info@cookie.fund with your order number. Orders that have already shipped, or requests made after 24 hours, can't be canceled. Donations remain non-refundable, even if the cookie order is canceled.

Refunds

  • If staff approve a refund, it goes back to the original card. Banks usually take 5 to 10 business days to post it.
  • Donations are non-refundable.

Allergens

Our cookies are made by Fontana Cookies. Ingredients and allergens can vary by cookie, and cross-contact can't be ruled out. See Fontana's ingredients & allergen information and contact us before ordering if you have a food allergy.

Questions

Email Info@cookie.fund or call 840-217-4998.